Important customer information

UK POSTAGE

We offer a Free Shipping service for UK sales only where we can.

INTERNATIONAL POSTAGE

We are able to ship most items to most countries worldwide. There are some items which it is not possible to send abroad, whether due to size, weight, construction or content. It is important therefore that if you are not UK based and wish to purchase one of our items that you contact us on sales@carterscollectablesuk.co.uk PRIOR TO THE SALE, in order to obtain agreement to sell the item(s) internationally, and to agreed terms of postage (cost, etc).

YOUR RIGHT TO CANCEL

Care is taken to try to describe items as accurately as possible. The photographs within the listing also form part of the item description. The buyer is encouraged to ask as many questions as he or she wishes BEFORE purchase or final bidding.

a) Buyer remorse Buyers wishing to cancel a sale because of buyer remorse must return the item to the seller undamaged and must be responsible for the return postage themselves. Once a returned item has been received and inspected by the seller and found to be in a satisfactory condition, an appropriate refund will be made.

b) Item not as described etc. If the item is not as described and/or is faulty and the fault has not previously been drawn to the attention of the buyer, the seller should be notified as soon as possible. Please note that in certain circumstances (e.g. cost of postage or bulk of item or insurer's requirements), it may be necessary for the buyer to send the seller photographs of any fault or damage and the packaging for the item prior to any claim being settled - it may not be necessary to return the item itself. In such case, photographs should be supplied as soon as possible in order for the claim to be considered.